Refund Policy

Intraining Systems will make a full refund of all fees paid should a course be discontinued. Should the student desire to take an alternative course with Intraining Systems, fees will be fully transferable to that course. In the event of a course for which the student was enrolled being unavailable or no acceptable alternative course is available, fees are fully refundable.

Should a student cancel an enrolment with Intraining Systems, the following conditions will apply regarding a refund of fees:

• The enrolment fee is non-refundable
• Cancellation up to two weeks prior to the commencement of the course, a full refund (less the enrolment fee) will be given
• Cancellation between course commencement date and two weeks prior to the commencement of the course, 80% of fees will be refunded, less the enrolment fee
• No refunds or transfers will be given for cancellations or discontinuations after a course commencement date or after exclusion for unsatisfactory attendance or behaviour, except where extenuating circumstances prevail*
• All requests for cancellation or refunds must be made in writing (FORM 1.9 Fees Charges Refund Request), and be accompanied with supporting documentation where necessary
• Normal processing time for a refund request is up to four weeks
• Confidentiality of student information will be ensured (see PRO 1.5 Student Information Management Policy)
• Refunds will be paid within one (1) week of the claim being agreed

*Extenuating circumstances: Should a student have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given less a 10% administration fee.